Use this url to cite publication: https://hdl.handle.net/20.500.12512/23836
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Major determinants of consumer satisfaction with primary care in different health systems / M. Calnan, V. Katsouyiannopoulos, V.K. Ovcharov, R. Prokhorskas, H. Ramic, S. Williams
Type of publication
Straipsnis Web of Science duomenų bazėje / Article in Web of Science database (S1a)
Author(s)
Calnan, Michael | University of Kent, Canterbury, Centre for Health Services Studies, United Kingdom |
Katsouyiannopoulos, Vassilios | Department of Hygiene, University of Ioannina Medical School, Ioannina, Greece |
Ovcharov, Vladimir K. | WHO Regional Office for Europe, Copenhagen, Denmark |
WHO Regional Office for Europe, Copenhagen, Denmark | |
Ramić, Hamdija | World Health Organization. Regional Office for Europe, Copenhagen, Denmark |
Williams, Simon Johnson | World Health Organization. Regional Office for Europe, Copenhagen, Denmark |
Title
Major determinants of consumer satisfaction with primary care in different health systems / M. Calnan, V. Katsouyiannopoulos, V.K. Ovcharov, R. Prokhorskas, H. Ramic, S. Williams
Publisher (trusted)
Is Referenced by
Date Issued
Date Issued |
---|
1994-12-01 |
Extent
p. 468-478.
Is part of
Family practice. Oxford : Oxford University Press, 1994, vol. 11, no. 4.
Version
Originalus / Original
Field of Science
Abstract
It is becoming increasingly recognized that patient or 'consumer' views should be taken into account as part of a comprehensive assessment of quality of care. This paper reports a study carried out in four European countries about consumer satisfaction with primary care. The results showed that higher levels of general satisfaction with general practitioner services were found in Canterbury (95%) and Ioannina (87%) than Belgrade (85%) and Moscow (62%). Further analysis of the data showed that in all four cities the key dimensions of satisfaction with general practitioner care are both the nature in quality of the doctor-patient relationship and the GP's professional skills. The implications of these findings are discussed.
Type of document
type::text::journal::journal article
ISSN (of the container)
0263-2136
WOS
A1994QE40400019
Other Identifier(s)
(LSMU ALMA)990000012710107106
Coverage Spatial
Jungtinė Karalystė / United Kingdom of Great Britain and Northern Ireland (GB)
Language
Anglų / English (en)